Last updated: July 2026 — James Wilson, Bridgehousehexham
At Bridge House Hexham, we are committed to promoting safe and responsible gaming practices. Our mission is to ensure that all players can enjoy casino games in a secure environment whilst maintaining control over their gaming activity. This page provides essential information about responsible gaming, warning signs of problem gambling, and the tools and resources available to help you play safely.
Responsible gaming refers to a set of practices and policies designed to protect players from the potential harms associated with gambling. It involves understanding the risks, setting personal limits, and accessing support when needed. Responsible gaming ensures that gambling remains an entertaining activity rather than a source of financial or emotional distress.
Key principles of responsible gaming include:
It is important to recognise the early warning signs of problem gambling to seek help promptly. If you or someone you know experiences any of the following, support is available:
Bridge House Hexham provides self-exclusion options for players who wish to restrict their access to our platform. Self-exclusion is a voluntary measure that allows you to exclude yourself from gambling for a set period of time. During this period, you will be unable to access your account or place any bets.
To request self-exclusion, please contact our customer support team. Self-exclusion periods typically last from 6 months to several years, depending on your preference.
Setting deposit limits is one of the most effective ways to manage your gambling budget. Bridge House Hexham allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, you will not be able to deposit funds beyond this amount during the specified period.
To set or adjust your deposit limits, log into your account and navigate to the responsible gaming section. You can modify these limits at any time, although reductions typically take effect immediately.
Bridge House Hexham is strictly for players aged 18 years and over. We are committed to preventing underage gambling and have robust age verification procedures in place. All new accounts must be verified before any gambling activity can take place. We reserve the right to request additional identification documents at any time.
Parents and guardians concerned about underage gambling can utilise parental control software to restrict access to gambling websites.
If you need help with problem gambling, please contact one of the following organisations:
All helplines operate 24/7 and provide free, confidential support to anyone affected by problem gambling.